You have a right to cancel your order for any item purchased through our website with or without reason, under the distance selling regulations for refund. If you are unhappy with your purchase we accept unused returns for replacement or refund up to 7 working days after the day of delivery, To do this please e-mail or write to us..
All of our products come with 1 years MINIMUM WARRANTY. Warranty times vary from product to product with some even having as much as a lifetime warranty.Some Cameras have a 5yr warranty. The first year is covered by the manufacturer and the following years are covered by Sun Digital. The first 2 yrs cover parts and labour, the additional three covers only parts up to a maximum value of £75. If you do have any problems during your warranty period please drop us an e-mail to email@example.com or call us on 01494 448633 and we will endeavour to get any of your problems resolved as quickly as possible.
If there is a problem with the goods, please contact us. we will deal with the matter in accordance with your legal rights".
If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. Reasonable Care we consider to be returned unused with packaging and instructions.
We recommend you ask for a certificate of posting as proof you have sent the package. You are responsible for the item until we receive it therefore we suggest you return the parcel using Royal Mail Recorded (Signed For) Delivery or similar.
7 Day Cooling Off Period
Exchanges of Damaged or Defective Items
The guarantee may become void if the equipment has been impacted, dropped, affected by liquids, sand or moisture, tampered with or affected by chemical/battery corrosion or leakage. In rare cases where the item is uneconomical to repair the manufacturer may replace the item or if discontinued replace with the nearest model.
We recommend you keep your camera box and packaging and either send you warranty card in or keep to hand as these are usually required. You will also need proof of purchase which is the invoice we provide on the outside of your delivery container. We can provide a duplicate invoice if it becomes lost but there is an administration and postage charge of £5.The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that the suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going to landfill sites.
Site designed & developed by Morgan Wylie