Serving up the UK's BEST Digital Camera Deals

CALL NOW! 01494 448633

Returns Policy

You have a right to cancel your order for any item purchased through our website with or without reason, under the distance selling regulations for refund. If you are unhappy with your purchase we accept unused returns for replacement or refund up to 7 working days after the day of delivery, To do this please e-mail or write to us.

.

All of our products come with 1 years MINIMUM  WARRANTY.  Warranty times vary from product to product with some even having as much as a lifetime warranty.Some Cameras have a 5yr warranty. The first year is covered by the manufacturer and the following years are covered by Sun Digital. The first 2 yrs cover parts and labour, the additional three covers only parts up to a maximum value of £75.  If you do have any problems during your warranty period please drop us an e-mail to sales@sundigital.co.uk or call us on 01494 448633 and we will endeavour to get any of your problems resolved as quickly as possible.

 If there is a problem with the goods, please contact us. we will deal with the matter in accordance with your legal rights".

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods  before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. Reasonable Care we consider to be returned unused with packaging and instructions.
  
We recommend you ask for a certificate of posting as proof you have sent the package.  You are responsible for the item until we receive it therefore we suggest you return the parcel using Royal Mail Recorded (Signed For) Delivery or similar.

 

Returns Policy

7 Day Cooling Off Period 
Up to 7 days of receipt of your goods (including gifts), you may return any of the following items to Sun Digital, for any reason, for a full refund.
By law, when buying at a distance you are allowed 7 day from receipt of goods in which to change your mind. This may be because you made an impulse buy or simply chose the wrong item.    It is not a "try before you buy period".    You are responsible for your own shipping cost  to send products back. We rocommend you use a postal service that can prove we have taken delivery.

Refunds
If the Item you are returning is for a refund then Please be aware that refunds can take up to 30 days from us receiving the products back.

Exchanges of Damaged or Defective Items

12 MANUFACTURERS WARRANTY
If a product becomes faulty in the following 11 months of ownership it is repaired under the manufacturers 12 month warranty.

The guarantee may become void if the equipment has been impacted, dropped, affected by liquids, sand or moisture, tampered with or affected by chemical/battery corrosion or leakage. In rare cases where the item is uneconomical to repair the manufacturer may replace the item or if discontinued replace with the nearest model.

We recommend you keep your camera box and packaging and either send you warranty card in or keep to hand as these are usually required. You will also need proof of purchase which is the invoice we provide on the outside of your delivery container. We can provide a duplicate invoice if it becomes lost but there is an administration and postage charge of £5. 

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that the suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

  • Much of the UK's WEEE ands up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health
  • Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going to landfill sites.

Under the WEEE regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

 

Sun digital are obliged under these regulations to offer our customers FREE take-back of their WEEE on a like-for-like basis when you buy from us as a new Electrical or Electronic product.

When you buy a new EEE item from us we will accept your old WEEE item back and prevent it from going to a landfill site dy disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.





We at fSundigital are committed to achieving high standards of environmental management:

  • We use 100% recycled plastic in our carrier bags
  • We recycle over 95% of our business waste - we only have 1 wheelie bin of waste per week 240 litres
  • We recycle 100% ofl our suppliers packaging delivered to our doors

Site designed & developed by Morgan Wylie